CUSTOMER COMMUNICATIONS
Send automated appointment reminders, technician en route notifications, job updates, and two-way messages—all from one field service communication platform built for home service businesses.
Customers shouldn't have to wonder when a technician will arrive. Momentum automatically sends appointment confirmations, en route notifications, service updates, and completion messages—keeping customers informed while reducing unnecessary office calls.
Automated appointment updates
Technician en route notifications
Service completion messages
Fewer routine customer calls
Automated notifications and two-way messaging keep customers informed throughout every stage of the service visit.
Appointment scheduled
Customers instantly receive a confirmation by email or SMS.
Technician on the way
Automatic en route notifications reduce "Where's my technician?" calls.
Job in progress
Customers and your team can exchange messages tied directly to the job.
Service complete
Send completion updates, invoices, payment links, and follow-up messages.
1Appointment scheduled
Customers instantly receive a confirmation by email or SMS.
2Technician on the way
Automatic en route notifications reduce "Where's my technician?" calls.
3Job in progress
Customers and your team can exchange messages tied directly to the job.
4Service complete
Send completion updates, invoices, payment links, and follow-up messages.
Every customer interaction stays connected—from the first appointment reminder to the final invoice and payment.
Communicate through the channel your customers prefer while keeping every conversation organized in one place.
Keep customers informed with appointment confirmations, technician en route alerts, arrival notifications, and service completion messages.
Customers can respond directly to messages, allowing office staff and technicians to answer questions without switching apps.
Create branded templates for appointment reminders, estimates, invoices, payment requests, seasonal reminders, and follow-ups.
Every email, text, and conversation stays attached to the customer, property, and job for easy reference.
THE MOMENTUM DIFFERENCE
Momentum keeps customers informed with automated notifications, two-way messaging, and complete conversation history—all connected to the customer, property, and job.
Explore connected features
Keep every part of the customer experience connected with Momentum.
Keep customers informed from the moment they book until the invoice is paid. Start your free trial and see how automated customer communication saves time, reduces phone calls, and creates happier customers. Trusted by home service businesses to keep customers informed from booking to payment.
No contracts • Cancel anytime • Free onboarding • U.S.-based support
