Momentum FSM

CRM

Home service CRM software built for field service

Manage customers, properties, service history, equipment, and communication in one connected CRM built for home service businesses. Give office staff and field technicians the information they need from the first call through every completed service.

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More than a customer list

A home service CRM needs to manage more than names and phone numbers. Momentum connects each customer to their properties, equipment, service history, recurring work, notes, photos, documents, and billing activity—giving your team the complete picture in one place.

  • Multiple properties per customer

  • Complete service and equipment history

  • Property-specific notes and details

  • Office and field access

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From new customer to complete service history

Keep customer and property information connected through every stage of service.

Workflow from customer request to scheduled work
  1. 1Add the customer

    Create one customer profile with contact, billing, and communication details.

  2. 2Connect their properties

    Add service locations, gate codes, pet information, equipment, property notes, and other site-specific information.

  3. 3Complete the work

    Jobs, technician notes, checklists, photos, equipment updates, invoices, and other service activity stay connected to the record.

  4. 4Build the history

    Every completed visit adds to a searchable customer and property history your team can reference before the next job.

One connected record gives your team the context they need for every customer, property, and service visit.

Everything your team needs to know about every customer and property

Keep customer, property, service, and equipment information organized and accessible from one connected CRM.

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  • Customer profiles

    Keep contact information, billing details, communication preferences, notes, and multiple service locations together.

  • Property records

    Store gate codes, pet information, photos, documents, custom fields, and other property-specific details.

  • Service history

    See previous visits, completed work, technician notes, checklists, photos, invoices, and maintenance history.

  • Equipment tracking

    Track equipment by property, including installation details, serial numbers, warranties, repairs, and maintenance history.

  • Activity timeline

    View customer interactions and service activity in chronological order for a clearer picture of the relationship.

  • Customer communication

    Keep relevant customer communication and service activity connected to the customer record so office and field teams stay informed.

The Momentum difference

Customer management without the disconnected tools

Keep customer, property, service, and equipment information connected from the first call through every completed job.

Momentum FSM Client Management

Without Momentum

  • Customer information scattered across systems
  • Property details stored in notes or spreadsheets
  • Service history difficult to find before a visit
  • Equipment records tracked separately
  • Scheduling, service, and billing live in separate tools
  • Technicians rely on the office for customer details
Momentum FSM Client Management

With Momentum

  • Customer information connected in one record
  • Property details organized in one place
  • Service history easy to access before a visit
  • Equipment records connected to each property
  • Scheduling, service, and billing stay connected
  • Technicians access customer details in the field
Learn More

Explore connected features

Connect your CRM to the rest of your workflow. Keep customer information moving from the first request through scheduling, service, invoicing, and payment.

Frequently asked questions

A home service CRM keeps customer, property, service, and communication information organized in one place. Momentum goes beyond basic contact management by connecting customers to service locations, equipment, service history, recurring work, technician activity, estimates, invoices, and payments.

Ready to Simplify Customer Management?

Keep customers, properties, service history, equipment, and field activity connected with Momentum.

No contracts • Cancel anytime • Free onboarding • U.S.-based support

Get the Momentum app

Schedule, dispatch, and serve customers from your phone.