Momentum FSM Privacy Policy

1. Introduction

This Privacy Policy explains how Shiver Software LLC collects, uses, stores, discloses, and protects information in connection with Momentum FSM, including starservice.com, app.starservice.com, customer portals, APIs, iOS applications, Android applications, and related services.

2. Information We Collect

We may collect account information, business information, customer records, contact information, service history, invoices, estimates, uploaded files, communications, support requests, device information, browser information, IP addresses, analytics data, and diagnostic information.

3. Information Provided by Service Providers

Service providers may store customer names, addresses, phone numbers, email addresses, service records, notes, invoices, estimates, schedules, photographs, videos, documents, contracts, and other information necessary to operate their businesses.

4. Information from End Customers

End customers may access portals or applications provided by service providers. We may process information submitted by end customers on behalf of the applicable provider.

5. AI-Related Processing

Information submitted to AI-assisted features may be processed by third-party AI providers acting on behalf of Shiver Software LLC. AI outputs may be generated using submitted content and business data.

6. How We Use Information

We use information to operate the platform, authenticate users, manage subscriptions, provide customer portals, generate invoices and estimates, facilitate communications, provide AI-assisted functionality, improve services, respond to support requests, prevent abuse, and comply with legal obligations.

7. Legal Bases for Processing

Where applicable, processing may be based on contractual necessity, legitimate interests, legal obligations, consent, or other lawful grounds.

8. Communications

We may facilitate transactional emails, notifications, reminders, SMS messages, and other communications. Service providers are responsible for obtaining legally required consents from recipients before SMS is enabled for a customer.

8.1 SMS / Text Messaging

When a service provider enables SMS through Momentum FSM, end customers may opt in to receive customer-care text messages about service appointments, account updates, and two-way support conversations.

• Consent: SMS is sent only after affirmative opt-in (for example, an unchecked-by-default checkbox in the customer portal, or staff-recorded verbal/written consent after the disclosure is presented). Details of the opt-in flows are published at https://www.momentumfsm.com/legal/sms.
• Message frequency: Message frequency varies based on scheduled work and support activity.
• Rates: Message and data rates may apply.
• Opt-out / help: Reply STOP to cancel; reply HELP for help. Customers may also disable SMS in their portal Account Settings.
• No sharing of mobile numbers for third-party marketing: Mobile phone numbers collected for SMS are not sold or shared with third parties or affiliates for those parties' own marketing purposes. Numbers may be processed by our communications vendors (such as Twilio) solely to deliver messages on behalf of the service provider.

9. Payment Information

Payments are processed by Stripe and connected Stripe accounts. We do not intentionally store full payment card numbers. Payment information is subject to the applicable payment processor's privacy practices.

10. Sharing of Information

We may share information with hosting providers, infrastructure providers, analytics vendors, communication vendors, AI providers, payment processors, professional advisors, legal authorities, and service providers as necessary to operate the platform.

11. No Sale of Personal Information

Shiver Software LLC does not sell personal information for monetary consideration. Certain disclosures may constitute sharing under applicable privacy laws.

12. Data Ownership

Service providers retain ownership of business and customer data submitted to the platform. Users grant us a limited license to process such information solely for providing, maintaining, securing, and improving the services.

13. Cookies and Similar Technologies

We may use cookies, local storage, SDKs, analytics technologies, and similar tools to authenticate users, remember preferences, measure performance, and improve functionality.

14. Analytics

We may use analytics tools to understand platform usage, performance, reliability, engagement, and feature adoption.

15. Mobile Applications

This policy applies to Momentum FSM mobile applications and customer-facing mobile applications. Mobile applications may collect device identifiers, operating system information, crash reports, and application diagnostics.

16. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security.

17. Data Retention

Information may be retained for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and operate the business. Following account termination, data may be retained for up to ninety (90) days before deletion.

18. International Transfers

Information may be processed in jurisdictions different from the user's location. By using the platform, users consent to such transfers where permitted by law.

19. User Rights

Depending on applicable law, users may have rights to access, correct, update, delete, export, restrict, or object to processing of certain information.

20. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights related to access, deletion, correction, and information disclosures.

21. Children's Privacy

Momentum FSM is intended for users who are at least 18 years old and is not directed to children.

22. Third-Party Services

The platform may integrate with third-party services including Stripe, AI providers, communication providers, hosting providers, app stores, and analytics vendors. Use of those services may be governed by separate policies.

23. Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

24. Changes to this Policy

We may modify this Privacy Policy from time to time. Updated versions will be posted through the platform and become effective upon posting unless otherwise stated.

25. Contact Information

Questions regarding this Privacy Policy may be directed to support@starservice.com. Shiver Software LLC is headquartered in Lee County, Florida.