Momentum FSM AI Usage & Disclosure Policy

1. Purpose and Scope

This AI Usage & Disclosure Policy governs all artificial intelligence, machine learning, automation, recommendation, prediction, assistant, and generative functionality made available through Momentum FSM.

2. AI Features Covered

This policy applies to AI-generated job notes, estimates, invoices, customer communications, emails, notifications, summaries, recommendations, scheduling assistance, workflow automation, customer service tools, and future AI-powered functionality.

3. Productivity Tool Only

AI features are intended to assist users in improving productivity, efficiency, documentation quality, and operational workflows. AI features are advisory tools and are not substitutes for human judgment.

4. No Guarantee of Accuracy

AI-generated content may be inaccurate, incomplete, misleading, biased, outdated, offensive, noncompliant, or otherwise unsuitable for a particular purpose. Shiver Software LLC makes no representation regarding the accuracy or reliability of AI-generated content.

5. Mandatory Human Review

Users must independently review, validate, edit, verify, and approve all AI-generated content before relying upon it, sending it to customers, publishing it, or using it for business purposes.

6. User Responsibility

Users remain solely responsible for all business decisions, customer communications, invoices, estimates, recommendations, scheduling decisions, and actions taken based on AI-generated content.

7. No Professional Advice

AI-generated content does not constitute legal, accounting, tax, engineering, insurance, compliance, financial, medical, employment, regulatory, or professional advice.

8. Customer Communications

Users are solely responsible for all customer-facing communications generated or assisted by AI, including emails, messages, notifications, estimates, invoices, proposals, and recommendations.

9. Compliance Obligations

Users are responsible for ensuring AI-assisted content complies with applicable laws, regulations, licensing requirements, industry standards, advertising rules, privacy laws, and communication laws.

10. AI Input Data

Information submitted to AI-powered functionality may be processed by third-party AI service providers acting on behalf of Shiver Software LLC. Users should only submit information they are authorized to provide.

11. Confidential Information

Users are responsible for determining whether information submitted to AI systems is appropriate for processing. Shiver Software LLC cannot guarantee that all AI providers will meet a user's internal confidentiality requirements.

12. Prohibited Uses

AI functionality may not be used to create unlawful, deceptive, fraudulent, discriminatory, harassing, abusive, defamatory, infringing, or harmful content.

13. High-Risk Uses

AI functionality may not be relied upon as the sole basis for decisions involving safety-critical activities, legal determinations, regulatory compliance, emergency response, or other high-risk matters.

14. AI Hallucinations and Errors

Users acknowledge that AI systems may generate fabricated facts, inaccurate conclusions, incorrect calculations, false citations, or other errors commonly referred to as hallucinations.

15. Third-Party AI Providers

Momentum FSM may utilize one or more third-party AI providers. Such providers may change over time. Availability and performance of AI features may depend upon third-party systems beyond the control of Shiver Software LLC.

16. Experimental and Beta Features

Certain AI features may be designated as alpha, beta, preview, experimental, or early-access functionality. Such features are provided on an as-is basis and may be modified, suspended, or discontinued at any time.

17. Intellectual Property Considerations

Users are responsible for evaluating whether AI-generated content is appropriate for commercial use and whether additional review is required before publication or distribution.

18. No Warranty

All AI functionality is provided AS IS and AS AVAILABLE without warranties of any kind, whether express or implied.

19. Limitation of Liability

Shiver Software LLC shall not be liable for losses, damages, customer disputes, regulatory issues, compliance failures, missed opportunities, inaccurate outputs, business decisions, or other consequences arising from the use of AI-generated content.

20. Indemnification

Users agree to defend, indemnify, and hold harmless Shiver Software LLC from claims arising from AI-generated content, AI-assisted communications, business decisions, regulatory issues, customer disputes, or misuse of AI functionality.

21. Changes to AI Functionality

AI features may evolve, be modified, retrained, expanded, restricted, or removed at any time without notice.

22. Relationship to Other Agreements

This policy supplements and is incorporated into the Momentum FSM Terms of Service, Privacy Policy, Acceptable Use Policy, and Provider Payment & Stripe Connect Agreement.